Cultural Competency Training

Be Aware to Care^®
Premier Cultural Competency Training developed by community pharmacists for community pharmacies. PAAS brings you a tailored approach to Cultural Competency and Linguistically Appropriate Services using the PAAS Care Model^®
Become a More Competitive Pharmacy in Your Town
During a time of vast patient diversity, bring something new to your community that others don’t provide – a knowledge of culture.
More than a Credentialing Requirement - It’s a Business Investment
Proper application of cultural competency can lead to increased business. Let us show you how.
Break up the Monotony of Training
By using real-life vignettes, PAAS National^® Cultural Competency Training brings color to what could be another dull training with unattainable expectations. Training, done better.
Reduce Your Risk of Legal Involvement
The Federal government has requirements surrounding culturally competent care and equivalent services given to all patients. Let PAAS help reduce your risk of legal ramifications through education and training.

Be Aware to Care^®
Premier Cultural Competency Training developed by community pharmacists for community pharmacies. PAAS brings you a tailored approach to Cultural Competency and Linguistically Appropriate Services using the PAAS Care Model^®
BECOME A MORE COMPETITIVE PHARMACY IN YOUR TOWN
During a time of vast patient diversity, bring something new to your community that others don’t provide – a knowledge of culture.
MORE THAN A CREDENTIALING REQUIREMENT - IT’S A BUSINESS INVESTMENT
Proper application of cultural competency can lead to increased business. Let us show you how.
BREAK UP THE MONOTONY OF TRAINING
By using real-life vignettes, PAAS National^® Cultural Competency Training brings color to what could be another dull training with unattainable expectations. Training, done better.
REDUCE YOUR RISK OF LEGAL INVOLVEMENT
The Federal government has requirements surrounding culturally competent care and equivalent services given to all patients. Let PAAS help reduce your risk of legal ramifications through education and training.

Pharmacies are required to provide services to all patients in a culturally competent manner – free of discrimination. If done correctly, pharmacies also have the opportunity to elevate their business. This training uses real-life, pragmatic examples to serve as a launching pad for enhancing patient experiences at your pharmacy. PAAS’ unique approach to training ensures its content resonates with all staff, making the goal of cultural competence achievable, across the board.

DISCOVER THE PAAS CARE MODEL DIFFERENCE

During a time of vast patient diversity, the PAAS Care Model^® brings a tailored approach to Cultural Competency and Linguistically Appropriate Services; developed by community pharmacists, for community pharmacies.

Provide Culturally Competent and Linguistically Appropriate Services to patients
Help address federal and state requirements and avoid legal ramifications
Learn to “Ask the Right Questions” using the PAAS CARE Model
The PAAS CARE Model can be used in any patient interaction to identify a patient’s cultural differences and guide the pharmacy on how to proceed
Identify Limited English Proficiency patients and provide necessary services
Regardless of English proficiency, effective communication is critical to providing equivalent services to all patients
Explore Reasons for Non-Adherence to Prescriptions
Gain an appreciation for how to detect, and resolve, cultural reasons for non-adherence
Tailor each Consult to the Individual Patient
No two interactions are the same. As such, each consult requires you to take a fluid approach to have equivalent services and successful outcomes
Gain Knowledge about Various Cultures
Learn about cultural differences and how each may affect the healthcare outcome the patient experiences
Hear about real-life applications of culturally competent care
Each patient brings their culture to interactions. Learn about how other pharmacies have overcome and thrived in the face of potential adversity.
Training Documented and Stored on the PAAS Member Portal
Training documentation and certificates available on-demand, 24/7

Secure your pharmacy with cultural competency training!

BUY NOW

Our customized approach to culturally competent care can be used across all patient interactions

Nondiscrimination in Health Programs and Activities – Cultural Competency Training is a Must!

August 20, 2024/by Meredith Thiede, PharmD

Does My Pharmacy Really Need Cultural Competency Training?

May 22, 2024/by Meredith Thiede, PharmD

2023 Health and Human Services Language Access Plan Released: New Plan, Same Goal

May 2, 2024/by Meredith Thiede, PharmD

Fair Access for All: The Proposed Rule’s Potential to Strengthen Anti-Discrimination in Pharmacies

November 3, 2023/by Meredith Thiede, PharmD

HHS Reports Successes in Access to Meaningful Language Assistance Services

July 21, 2023/by Meredith Thiede, PharmD

Update to PAAS’ Onsite Credentialing Guidelines

February 23, 2023/by Dana Westberg, CPhT

Cultural Competency Training

Be Aware to Care®

Become a More Competitive Pharmacy in Your Town

More than a Credentialing Requirement - It’s a Business Investment

Break up the Monotony of Training

Reduce Your Risk of Legal Involvement

Be Aware to Care®

BECOME A MORE COMPETITIVE PHARMACY IN YOUR TOWN

MORE THAN A CREDENTIALING REQUIREMENT - IT’S A BUSINESS INVESTMENT

BREAK UP THE MONOTONY OF TRAINING

REDUCE YOUR RISK OF LEGAL INVOLVEMENT