Signature Required – Proving Patient Receipt
The Public Health Emergency for COVID-19 ended on May 11, 2023, and PBMs notified pharmacies that they would once again be requiring signatures for proof of patient receipt of medications. Since then, PAAS National® analysts have taken questions about what format signatures logs should take. The following tips should help your pharmacy stay compliant.
PAAS Tips:
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- Point of sale electronic signature logs should contain:
- Prescription number
- Date filled or fill number
- Date of pick-up
- Signature of the patient or the representative who picked-up the medication for the patient
- Delivery logs should contain:
- Patient name
- Prescription number
- Date filled or fill number
- Date delivered – cannot be pre-printed
- Delivery address – pharmacy, patient, or facility
- Signature of the patient or the representative who accepted the delivery
- Check your delivery logs for a blank date field (i.e., not pre-populated) and consult with your software vendor to add a signature date field (or electronic date stamp), if needed
- Consider using the PAAS National® Trifold Mailer if unable to get a patient signature upon delivery
- Pharmacies using manual signature logs should consider downloading and printing the PAAS National® Signature Log Book from the “Forms” tab on the PAAS Member Portal
- Pharmacies mailing prescriptions have additional requirements to prove receipt
- See our January 2023 article, The Ballad of Snowbirds and Audits for mailing tips
- Be aware of PBM return to stock policies by using the PAAS National® Return to Stock chart
Analyst at PAAS National®
I grew up in a family of nurses and other medical professionals but was never interested in the clinic setting. I was drawn to pharmacy because I like to help people and could easily use the knowledge I grew up with to do so. It was a great fit.
I have a Bachelor of Arts in Communications from the University of Wisconsin – Madison. Prior to joining PAAS in 2017, I worked for Walgreens for 19 years.
As an Analyst at PAAS, I really enjoy being able to help independent pharmacies succeed. I have always been a fan of the underdog and am excited to be able to give you the tools you need to take on the giants of the PBM industry.
I have a Bachelor of Arts in Communications from the University of Wisconsin – Madison. Prior to joining PAAS in 2017, I worked for Walgreens for 19 years.
As an Analyst at PAAS, I really enjoy being able to help independent pharmacies succeed. I have always been a fan of the underdog and am excited to be able to give you the tools you need to take on the giants of the PBM industry.
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