For the first time since 2016, Health and Human Services (HHS) released a report detailing the progress made in improving “meaningful access to language assistance services” for individuals who are considered to have limited English proficiency (LEP). The report was based off of Executive Order 13985 “Advancing Racial Equity and Support for Underserved Communities Through the Federal Government” and Executive Order 14012 “Restoring Faith in Our Legal Immigration Systems and Strengthening Integration and Inclusion Efforts for New Americans”. Collectively, these orders aimed to ease access to government services (that assist in overcoming barriers in federal programs) and formulate ways to encourage inclusion and integration of LEP individuals into the American democracy. Based on the 2022 HHS Equity Action Plan, successes over the past year were detailed. There was an increased ease of access to meaningful language tools in an individual’s preferred language via websites, listserv announcements, and public outreach material, something that was crucial during the Public Health Emergency.
However, HHS did receive a complaint alleging 19 states failed to provide individuals with meaningful access to their “COVID testing, inoculation, and treatment programs.” As a result, the Office for Civil Rights (OCR) addressed the complaint by teaming up with the Department of Homeland Security (DHS) and the Federal Emergency Management Agency (FEMA) to offer webinars about the importance of language access during emergency situations.
Also included in the report was a roadmap to further equal access to meaningful language assistance services. It details a need to eliminate the barriers in accessing language in core areas, including internet and telephone access, access to programs and activities, and federal funds used to provide the needed language services.
OCR also relaunched the Department’s Language Access Steering Committee on October 11, 2022. The committee will focus on implementing goals of the Equity Plan via language access quality assessments, summarizing the report findings to the Secretary on an annual basis. There is also the creation of a HHS Language Access Coordinator position, with the goal to set up a centralized language access center hub for HHS, update and revise HHS’s 2013 Language Access Plan, and take steps to address problems identified in OCR investigations of LEP grievances filed against HHS.
This report affirms how serious federal agencies are in supporting those individuals who are considered to have limited English proficiency. Likewise, PAAS National® aims to support our members in being culturally competent in how services are provided. Inquire about PAAS’ Cultural Competency training and the PAAS Care ModelTM to ensure your pharmacy is adherent to federal requirements.
PAAS Tips:
Seeing Too Many or Repeated Prescription Validation Requests – Take Action!
In our February 2023 Newsline article, PBM Prescription Validation Requests Rose Nearly 20% in 2022, we mentioned that while the validation requests are a nuisance, they can work to the pharmacy’s benefit. Because the PBM is looking at the claim before payment is received, pharmacies can avoid incorrectly refilling a medication if an error is detected and potentially correct a billing error on the date that it is being reviewed. This can prevent large financial recoupments upon a future audit. These requests can also be very frustrating when the claim reviews are repetitious, and no billing errors are found creating work for the pharmacy without any need to correct the claim. See the PAAS tips below for best practices on how to track and manage duplicate or high numbers of validation requests.
PAAS Tips:
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips:
Are You Missing Audit Communications?
PAAS National® analysts have recently seen many PBMs and audit contractors send communications, including audit letters, to network pharmacies via email instead of facsimile or postal mail. In most cases, these emails are sent to the address on file via your NCPDP Pharmacy Profile.
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips:
Incorrect NDC or NPI Billed? Humana Requires Corrections
Humana has recently sent out another round of audits where either an incorrect NDC number or National Provider Identifier (NPI) was billed. The claim went through the switch at the time of fill, so why is Humana auditing these claims years later, and how do they know these data fields had incorrect information?
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips:
At Your Own Risk: “Use as Directed”
How many times have you received a prescription for a bowel prep, starter pack, or pre-packaged taper where the directions simply state, “Use as Directed?” It is common for pharmacies to receive these medications, type “Use as Directed” for the patient label, bill the most common days’ supply, and move on. Unfortunately, this practice can lead to audit recoupment since there is no mathematical way to calculate the days’ supply for the claim without further clarification.
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips:
HHS Reports Successes in Access to Meaningful Language Assistance Services
For the first time since 2016, Health and Human Services (HHS) released a report detailing the progress made in improving “meaningful access to language assistance services” for individuals who are considered to have limited English proficiency (LEP). The report was based off of Executive Order 13985 “Advancing Racial Equity and Support for Underserved Communities Through the Federal Government” and Executive Order 14012 “Restoring Faith in Our Legal Immigration Systems and Strengthening Integration and Inclusion Efforts for New Americans”. Collectively, these orders aimed to ease access to government services (that assist in overcoming barriers in federal programs) and formulate ways to encourage inclusion and integration of LEP individuals into the American democracy. Based on the 2022 HHS Equity Action Plan, successes over the past year were detailed. There was an increased ease of access to meaningful language tools in an individual’s preferred language via websites, listserv announcements, and public outreach material, something that was crucial during the Public Health Emergency.
However, HHS did receive a complaint alleging 19 states failed to provide individuals with meaningful access to their “COVID testing, inoculation, and treatment programs.” As a result, the Office for Civil Rights (OCR) addressed the complaint by teaming up with the Department of Homeland Security (DHS) and the Federal Emergency Management Agency (FEMA) to offer webinars about the importance of language access during emergency situations.
Also included in the report was a roadmap to further equal access to meaningful language assistance services. It details a need to eliminate the barriers in accessing language in core areas, including internet and telephone access, access to programs and activities, and federal funds used to provide the needed language services.
OCR also relaunched the Department’s Language Access Steering Committee on October 11, 2022. The committee will focus on implementing goals of the Equity Plan via language access quality assessments, summarizing the report findings to the Secretary on an annual basis. There is also the creation of a HHS Language Access Coordinator position, with the goal to set up a centralized language access center hub for HHS, update and revise HHS’s 2013 Language Access Plan, and take steps to address problems identified in OCR investigations of LEP grievances filed against HHS.
This report affirms how serious federal agencies are in supporting those individuals who are considered to have limited English proficiency. Likewise, PAAS National® aims to support our members in being culturally competent in how services are provided. Inquire about PAAS’ Cultural Competency training and the PAAS Care ModelTM to ensure your pharmacy is adherent to federal requirements.
PAAS Tips:
Remember to Maintain and Provide Complete Clinical Notes!
Physical storage for keeping paper records comes at a space premium for many pharmacies. With the significant increase of electronic prescriptions, many pharmacies are choosing not to keep printed copies, where allowed by state/federal law. Pharmacies must be very diligent with electronic documentation when electronically storing their prescriptions.
PAAS National® has always recommended four elements for clinical notations:
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips:
Dispense in Original Container – Know the Audit Risks
PAAS National® analysts want to remind pharmacies of the audit risks when medications are dispensed outside manufacturer storage/dispensing requirements. PBMs can easily identify claims billed for a quantity that does not match the package size for a particular NDC, making them an easy target for recoupment.
Manufacturers submit storage/dispensing requirements to the FDA, which in turn appears on the package and in the package insert. These requirements may be based on light or moisture sensitivity or simply that the product has not been tested outside the original container. Pharmacies can utilize the DailyMed website to find product labeling information; however, be aware that variations in labeling precautions exists. PAAS has spoken with the FDA about inconsistent verbiage for precautions, even amongst products from the same manufacturer. While standardization would provide clarity and be helpful for all dispensing pharmacists, the FDA defers this language choice to the manufacturers.
Another twist on quantity dispensed not divisible by package size is diabetic test strips – the NDC must match what you are dispensing. Claims billed for the 100-count box, but quantity billed is not divisible by 100 (e.g., 150) can result in a partial recoupment.
PAAS has created a chart for the most common medications targeted on audit for dispensing outside manufacturer requirements. Download the Dispense in Original Container Chart from the PAAS Member Portal and access many other Proactive Tips, Days’ Supply Charts, On-Demand Webinars and additional resources that further assist PAAS members and their staff.
While on the website, check out PAAS’ Upcoming Events for locations you can find us. Stop by our booth to say “hi” and pick up our new 5×7 inch, laminated Dispense in Original Container Chart and Considerations for Billing Insulin Vials magnet!
PBM Communications to Network Pharmacies Can Help Prevent an Audit!
PAAS National® knows community pharmacies are busier than ever, making it difficult to keep up with all the PBM communications. Just as PAAS provides monthly Newsline articles to keep our members up-to-date on current PBM trends and audit tactics, the PBMs also have resources to communicate with network pharmacies. Below are PAAS tips outlining which PBMs send out communications, how often they are sent and a link to their website or login page. These resources often give insight on audit targets and network compliance issues.
PAAS Tips:
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips:
OMIG compliance reviews are happening now – this includes independent pharmacies!
PAAS National® has started to see New York State Office of the Medicaid Inspector General (OMIG) conducting reviews on pharmacies to evaluate if they have a compliance program that meets the new requirements of Social Services Law 363-d and 18 NYCRR Part 521.
As of March 28, 2023 there are NEW requirements. If your current program has not been updated to reflect these changes, you are not compliant.
Avoid potential sanctions (including termination of your provider status) by joining the PAAS FWA/HIPAA Compliance Program.
PAAS has worked extensively to make sure our program meets NY Medicaid requirements! A typical pharmacy can have a fully customized compliance program up and running with only a few hours’ setup and general upkeep. PAAS also provides exceptional customer service, with pharmacists and technicians to help answer your questions about compliance related issues and guide you through a NY OMIG compliance review.
It’s NOT TOO LATE to get compliant! Ensure you have all your compliance bases met and attest with confidence.
Current members
If you receive a notification letter, please reach out to us to get customized guidance from an expert analyst, info@paasnational.com or (608) 873-1342 and we will guide you through a NY OMIG compliance review.
Social Media Mishap Leads to $30,000 Fine for Health Care Provider
When used correctly, social media can be a great tool for sharing the unique services your pharmacy has to offer patients and local community. However, be very cautious about what information is posted on social media because one slip up could land your pharmacy in the crosshairs of an Office for Civil Rights (OCR) investigation.
According to a U.S. Department of Health and Human Services press release on June 5, the OCR opened an investigation after a patient filed a complaint against a New Jersey health care provider specializing in adult and child psychiatric services, alleging the provider improperly disclosed protected health information (PHI). According to the press release, the patient claimed that the health center “posted a response to the patient’s negative online review that included specific information regarding the individual’s diagnosis and treatment of their mental health condition.” During the OCR’s investigation, improper disclosure of three additional patients’ information was found in responses to negative online reviews. To settle the complaint, the health care provider agreed to at least two years of monitoring by the OCR, to pay $30,000, and a corrective action plan (including written policies and procedures to meet the HIPAA Privacy Rule, providing additional staff training, issuing individual breach notifications, and issuing a breach notification to the Secretary of Health and Human Services).
PAAS Tips:
Did you know there is much more to your audit assistance membership than just help with audits? The PAAS Member Portal contains a wealth of information and resources to assist you with audits and member service questions. Below is a list of 6 pages found on the Audit Assistance section of the PAAS Member Portal to assist you and your pharmacy staff to be proactive when it comes to audits.
PAAS Tips: